After-sales service

Branch Offices + Service Centers:

10 major national branch offices: Six major regional service centers have been established in Beijing, Shenzhen, Shanghai, Chengdu, Changsha, and Xi'an, with service networks covering 32 provinces and cities across the country.

 

Full-Cycle Service Guarantee:

Level 1 Response: 400 hotline 7×24 hours online, providing preliminary solutions within 30 minutes.

Level 2 Response: Dedicated regional service manager contacts needs within 2 hours and provides professional suggestions within 4 hours.

Level 3 Response: Technical expert team provides on-site support within 24 hours and solves complex problems within 72 hours.

 

Twelve-Star After-Sales Service Certification, Full-Process Service Support

Pre-Sales Stage

Personalized solution customization: In-depth understanding of customer needs, providing product configuration schemes and product supporting suggestions.

On-site inspection support: Inviting customers to visit the production base and explaining technical details throughout the process.

After-Sales Stage:

Dual service team: Exclusive regional managers and after-sales engineers work together to provide services, establish customer files, and maintain regular communication.

On-site service guarantee: Engineers remotely guide installation and debugging to ensure stable equipment operation; provide professional training.

Lifetime spare parts supply: Quickly respond to parts needs and ensure long-term efficient operation of equipment.

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